CRM Business Analyst (VIE) F/M/X

Descrizione del lavoro:

Amaris Consulting is looking for a curious and motivated Business Analyst to join our team in Brussels as part of the VIE program. You'll play a key role in bridging business needs with technical teams, leveraging your CRM experience to contribute to impactful digital transformation projects across sectors such as banking, insurance, and the public domain. 🔥 Your Responsibilities: Gather, analyze, and formalize business and functional requirements, particularly around CRM-related processes. Act as a bridge between business stakeholders and technical teams to ensure CRM solutions meet business needs. Translate business requirements into functional specifications or user stories for development teams. Support the analysis and optimization of customer journeys, sales, or service processes within CRM environments. Participate in testing phases, including test case definition and User Acceptance Testing (UAT). Collaborate with cross-functional teams to ensure alignment between business expectations and delivered solutions. Maintain clear documentation and ensure traceability across requirements and deliverables. Gain hands-on exposure to Agile/Scrum methodologies and actively participate in sprint ceremonies. 🎯 Your Profile: You are eligible for the VIE program and willing to relocate to Brussels. You hold a Master's degree in Business, Information Systems, Engineering, or a related field. You have initial experience (internship or first role) working with Salesforce or another CRM solution (Dynamics, HubSpot, Zoho, etc.). You have a strong interest in digital transformation, CRM systems, and business process improvement. Basic understanding of functional analysis, user stories, and Agile ways of working. Strong communication and stakeholder management skills, with the ability to interact with both business and technical teams. You speak English and French fluently (both written and spoken) - mandatory. 🚀 What We Offer: The opportunity to lead impactful, high-visibility projects in a fast-growing consulting environment. Access to advanced technical trainings, certifications, and a network of senior experts. A multicultural, international work environment with over 60 countries represented. A clear and personalized career path with evolution toward architecture, management, or expert roles. A culture that encourages initiative, autonomy, and innovation. 💡 Why Choose Amaris Consulting? Agile and Entrepreneurial: A dynamic structure that empowers you to lead and grow. Global Presence: A strong international community with continuous learning opportunities. Intrapreneurship: Create your own business initiatives or contribute to internal innovation. Human-Centric Leadership: A supportive and attentive management structure adapted to your goals. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics