Service Operations Excellence  Specialist

Descrizione del lavoro:

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as our Service Operations Excellence Specialist for KONE Mexico based in CDMX? 

* Do you hold a university degree (B.Sc.) in Business, Engineering, or an equivalent field?

* Do you have experience in Project Management and a strong focus on benefit realization?

* Have you previously worked in Business Performance Management environments?

* Are you familiar with ERP systems or other reporting and analytics solutions?

* Do you have strong communication skills and enjoy collaborating across functions?

* Are you fluent in English and comfortable working in an international, multicultural environment?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Operations Excellence Specialist, you will play a critical role in driving operational performance by using data, KPIs, and standardized processes to continuously improve daily service operations across the Front Line.

In this role, you will be responsible for analyzing key performance indicators to identify trends, gaps, and improvement opportunities within agreed focus areas. Based on your analysis, you will define and propose concrete improvement actions and support their implementation in close collaboration with the Service Operations Excellence Manager and regional Service Operations Managers.

You will actively support target setting and performance follow-up in line with the Field Operations Management Model, ensuring alignment between strategy and execution. A key part of your mission will be to train and coach Supervisors and Service Operations Managers in the effective use of service tools, operational processes, and performance management practices.

You will also take ownership of route optimization, capacity planning, and maintenance profile optimization within Field Line operations, helping to maximize efficiency, productivity, and service quality. By working closely with frontline teams, you will identify and collect improvement ideas and contribute to the future development of global methods and best practices.

You will be directly involved in new deployments and in the implementation, utilization, and continuous improvement of KONE Way (KW) business processes and tools, ensuring they become embedded in daily operations.

Through your analytical mindset, collaborative approach, and strong operational focus, you will help drive consistency, efficiency, and continuous improvement supporting KONE's commitment to operational excellence and superior customer service.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:

* We value your authentic self

* Diversity, equity and inclusion is embedded in our strategy and values

* Collaborative, creative and supportive work environment

* Passionate about safety, quality and innovation

* We care about the communities where we live and work

Just some of our many benefits include:

* Competitive salary

* Opportunities to learn and grow

* Comprehensive health and wellness plans for the entire family

* More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers