Product Manager - Membership & Growth

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Our Story

Hello there. We're Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The team

The Membership & Growth team sits at the heart of Zopa's product ecosystem. We're part of the Product Enablement tribe, responsible for building and maintaining the central services that power every product across the business.

Our focus is customer data for the whole bank. This includes everything from identity and income through to marketing preferences. This data underpins how every product works, from lending decisions to new product launches and cross-sell strategies.

It's a team with broad reach and real impact. You'll work across all product areas, partnering with teams throughout Zopa to make sure the customer data they rely on is accurate, reliable, and ready to scale as we grow.

This is a great opportunity to step into a central role with high visibility, where you'll shape the foundations that enable the business to grow.

A day in the life:

* Shape the strategy, and own and prioritise the roadmap for core customer data services across the whole of Zopa

* Work closely with engineers to improve system resilience and evolve legacy services

* Partner with product teams across Zopa to understand their data needs and challenges

* Identify opportunities to solve multiple problems with scalable, reusable solutions

* Balance technical improvements with clear business value and outcomes

* Collaborate with teams like data, privacy, and product marketing on cross-functional initiatives

* Support key business priorities such as cross-sell by improving data quality and accessibility

* Act as the connective tissue between teams, joining the dots across different product needs

About you:

* You have product management experience and are comfortable owning and delivering roadmaps

* You've worked on backend services or platforms and understand how systems operate under the hood

* You're a strong systems thinker, able to understand how different components interact and scale

* You're technically minded, but always grounded in business impact

* You're proactive and curious, with a drive to learn and build deep domain expertise

* You're comfortable working across both legacy and modern systems

* You're skilled at stakeholder management and can prioritise effectively across competing needs

* You enjoy enabling others and are motivated by impact beyond just user-facing features

Added bonus:

* Experience working with customer data, privacy, or regulatory considerations such as GDPR

* Exposure to cross-sell or growth-focused initiatives

* Experience working in scaling organisations

At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us