Warehouse Shift Manager

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About the job

We are looking for an experienced Warehouse Shift Manager to join our team and be responsible for the following:

* Lead a Warehouse teams to deliver in all areas of the sites and departments objectives, in line with our S, Q, C, D, M, E targets
* Maintain a high standard of service to internal/external suppliers/customers with area of remit in the direct delivery model and develop relationships with the key stake holders.
* Challenge performance & cost drivers in his/her area of responsibility and identify related gaps with the strategy, develops action plans accordingly
* Contribute to transversal projects breaking silos and optimizing total cost to serve
* Take advantage of his/her internal network to contribute to SC innovative projects
* Leading shift performance review and improvement activity planning, leading by example with SIMs and WH reporting
* Arranging staff availability for non-routine activities e.g. training, etc.
* Holding Teams and Operators to account and drive performance and improvements
* Monitoring/Maintaining/Developing Area H&S policy and practice

The succesful candidate will have the following main responsibilities and KPIs:

Safety
* Animation of safety culture across the teams
* Deliver of safety improvement plans within the WH areas
* Involvement in WISE (working in safe environment) cultural and compliance elements
* Delivery of site target of '0' accidents through ownership of audits, tags, near missed, incident reporting
Quality
* Reviewing & maintaining warehouse SOP's
* Completing competencies assessments and initial training with support from Senior Technicians on 24.7 shifts
* Completing agency and new starter inductions
* Submitting and approving change controls to revise warehouse documentation
* Auditing and managing compliance: 5S, procedural compliance, product compliance, etc.
* Participating in or leading problem-solving teams, PSG
* Timely management of quality issues, CARs investigations and completion of SDNs
* Managing adhoc activities; safety issues, TOPs, risk assessments
* Know and understands the supply chain processes and is aware of related Dan Go (objectives, main steps, tools, organization & interfaces)
Delivery
* Drive the SC partnership strategy with customers/suppliers in accordance with the overall strategy
* Allocating area resource and creating daily resource plan to meet the minimum levels within the WH and escalating/approving agency and overtime requirements
* Facilitating delivery of the WH SQDCM performance and Daily Sim meeting - to manage performance against the plan
* Forward checking to ensure everything in place to prevent line downtime: Materials, information etc
* Weekly analysis of performance data to identify and action sporadic losses
* Managing visibility / accuracy of all information displayed within the department
* Cascading communication - targets, priorities, current performance, and activities / plans
* Responsible for loading of direct delivery to major markets & stock transfer to the central distribution centre
* Managing Warehouse processes and deliveries RFT
* Knows the major interfaces in his/her activity within and outside supply chain

Cost
* Understand the impact of his/her activity on SC & CBU P&L and is aware of the main improvement levers of within SC
* Use Tekdan/SAP system to monitor, control inventory accuracy

Management
* Authorising holidays within the shifts and managing absenteeism
* Key point of escalate for shifts and senior technicians
* Performance management of shift teams and Senior technicians
* Creation of teams PDR objectives and providing supporting and coaching to deliver

The succesful candidate must demonstrate the following capabilities:

* Extensive knowledge & significant experience of the field.
* Ability to deliver a sustainable performance and seek excellence in execution:
* Ability to perform in a high performance team in a changing and complex environment.
* Ability to maintain excellent levels of service in all elements of a wide and varied role
* Bring relevant observations, ideas and practices for continuous improvements
* Ability to lead successful teams in a pharmaceutical, food or FMCG environment essential.
* Ability to create a sense of purpose for team members
* Can demonstrate a track record of developing and improving performance, in an area across a range of KPI’s, whilst ensuring full compliance with Nutricia Liverpool high quality standards and service expectations.
* Commitment to delivery of customer service – internal and external
* Able to develop effective professional working relationships
* Capable of working on multiple priorities with set targets and time frames

Required experience/background:
* Understand the SC organization of our customers & suppliers, their strategy, objectives and associated key performance indicators
* Manage supplier relationships through a clear monitoring of KPIs
* Develop trust & collaborative mindset with suppliers & customers while using negotiation skills to improve day-to-day work
* Monitor the procurement process, the MRP parameters and the key components on long term availability
* Experience with working within process constraints and with capacity constraints to improve the overall site flow
* Experienced People manager driving a individual development culture
* Creating and encouraging a team culture
* Driving best in class mentality