Assistance Services Specialist

Descrizione del lavoro:

We are looking for a new colleague to join our Middle Office team, responsible for setting up and completing claim cases before they are passed on to claims handlers for settlement. What you'll be doing: Processing travel insurance claims, including their registration in internal systems Communication with clients, including sorting and forwarding emails and requests to claims handlers Administrative tasks related to claims processing (handling correspondence, compiling documentation, working with databases) Cooperating with claims handlers and other team members to ensure smooth and efficient claims handling Processing payments to service providers and maintaining ongoing communication with them What you'll bring: Native-level proficiency in Czech Communicative level of English (B2) Secondary or higher education Proficiency in MS Office (especially Word and Excel) A proactive and independent approach to task resolution with the ability to prioritize Good organizational and communication skills A strong customer-oriented mindset and ability to deliver high-quality customer service Knowledge of an additional foreign language is an advantage What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Attractive fixed monthly salary of 30 200 CZK gross Quarterly bonuses up to 15% of the gross monthly salary 25 days of annual leave Meal vouchers worth 150 CZK starting from the first day, and nearby restaurants MultiSport card or Flexi Pass or private medical care with Medicover (additional 500 CZK/month) Home Office 2 days a week, equipped with IT equipment for your home office (laptop, monitor, docking station) Smart working allowance (750 CZK/month) Development programs and courses, language learning support, courses via LinkedIn Learning platform Fully covered life insurance Free travel insurance across Europe, including high-risk sports and roadside assistance Telemedicine Friendly team Snacks and drinks in the office Modern, easily accessible office located at Nova Karolina Park in the center of Ostrava ... and much more (discounts with our partners, etc.) To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)