Operation Manager_ CDC Prague

Descrizione del lavoro:

Position

Opertion Manager missions description:
Stock Management & Logistics

* Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers and shipments etc.), including ecommerce shipping to Regional Digital warehouse.
* As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention : in particular, manage the annual BISE (Best In Stock Excellence) certification
* Organize inventory management (weekly cycle counts and annual inventory)

Process/internal control

* In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
* Be responsible for staff training on policy & process
Care Services (Repairs & Returns)

* Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
* Review after-sales reports and initiate action plan as needed
* Be responsible for staff training on Care Services guidelines

Till & Cash Management

* Supervise till operations
* Be responsible for expense control

Store Systems Referent
* Be the referent for all "back-office" tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count) : ensure staff training, adoption and correct use in the store
* Realize ad hoc demands concerning equipment / application access in E-services
* Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.)

Facilities Management

* Supervise supplies needs (uniform/consumable supplies)
* Maintenance and store upkeep

Profile

This role is best suited to a candidate with a (FRONT or BACK Office) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:
* Analitical and structured thinking
* Expirience in Stockroom organisation
* Expirience with delivery process organisation and inventories
* Willingness to work in multitasking mode and manage processes
* Technical and IT friendly
* Strong understanding of Customer Service needs and Customer priorities
* Innovative, proactive and strategic
* Team-focused with a desire to collaborate effectively
* Organized, methodical and rigorous

Additional information

Department Description:
Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day to day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store process by developing and implementing innovative initiatives and action plan.

He/she provides "Manager on Duty" coverage (Assist.Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed.

He/she will receive advanced training by HQ and participate to punctual seminars