Norwegian-Speaking Customer Service Specialist to Malaga

Descrizione del lavoro:

The Customer Support Agent/Specialist daily tasks:
The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and
personal experience for Zahoree Client's end customers.

Profile and knowledge:
* This service includes technology onboarding/walkthrough products, software, and hardware configuration,
* Internet-of-Things (IoT) setup, and troubleshooting, among other services.
* Their duties may include handling inbound and outbound calls to and from customers, acknowledging
* customers' needs or issues, and providing helpful solutions to their challenges.
* Document and record all activity and communication with customers over telephone and email, in the
* appropriate client database
* The support can be performed via different channels, Phone, email, chat etc.
* Attend technical and soft skills training sessions.
* The CSS is expected to provide the Zahoree Customer Experience journey support to our customers
(Training is provided)

Requirements:
● Minimum 1-year experience in customer service/support is an advantage ·
● Fluent in Norwegian/German written and spoken. Additional languages is a plus. Needs to
understand English as it's the internal company language.
● Ability to communicate effectively and with empathy on all required channels.
● Must possess excellent interpersonal skills.
● Must be patient and flexible and have the ability to quickly analyse a problem, develop and
implement and educate a solution.
● Computer-literate.
● The ability to stay calm when working under pressure

Key Performance Indicators:
● Customer satisfaction (CSAT Score). ·
● Productivity /calls/chat sessions per hour. ·
● Average Call Abandonment Rate