Customer Service Advisor - Polish Market

Descrizione del lavoro:

At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Responsibilities

Handle incoming calls and provide excellent customer service
Assist customers with inquiries, issues, and complaints
Provide accurate and timely information
Follow company guidelines and procedures
Work effectively as part of a team
Requisitos: Polish: C2 level
Good fluency in English
Previous customer service experience preferred
Excellent communication skills
Ability to work night shift hours
Strong problem-solving skills
Ability to work effectively in a team environment

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Beneficios: What we offer

38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
Salary: EUR18.756 gross/year - Temporary contract
Individual career paths to grow within the project
We are one of the world's largest provider of contact center services
Engage in an excellent work environment and team building activities.
Dynamic and international environment

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences