Fashion Customer Service Representative - Italian market

Descrizione del lavoro:

Are you interested in Fashion?
Would you like to help customers to make the right choices ?
At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment.

Responsibilities
Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requisitos: Key Competencies
Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate

Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
Italian level C2 and intermediate/advanced level of English or Spanish
First class written, verbal and interpersonal skills
Numerate and articulate
Well organised, reliable and thorough

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Beneficios: What we offer
38.5 hous/week, from Monday to Friday; from 10.00 to 18.00
OnSite in Barcelona
Temporary contract of 1 month
Salary: 18.471 EUR gross/year
Referral Program: Bring a Friend and get a Referral fee (up to 2.000EUR depending on the language/project)
Individual career paths to grow within the project
We are one of the world's largest provider of contact center services
Engage in an excellent work environment and team building activities.
Dynamic and international environment

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences