Customer Service Representative (Ukrainian & English)

Descrizione del lavoro:

(COMPANY NAME) is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then (COMPANY NAME) is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Ukrainian & English, applicants need to speak both languages.

Responsibilities:

* Handle high volume live chat and other online tools
* Provide accurate, valid and comprehensive information
* Follow communication procedures, guidelines, and policies
* Support other business units with customer liaison, accurately document customer requests
* Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
* Go the extra mile to engage customers

Requirements:

* College degree or above
* Fluent Ukrainian language, advanced English speaker
* Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
* High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
* Ability to work under pressure, strong communication skills and exceed beyond expectation
* Passionate for customer service industry and can accept to work under different work shifts
* Positive about the crypto industry

Working at (COMPANY NAME)
* Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
* Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
* Tackle fast-paced, challenging and unique projects
* Work in a truly global organization, with international teams and a flat organizational structure
* Competitive salary and benefits
* Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization's core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

(COMPANY NAME) is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice