Assistant Retail Performance EMEA  F/H - STAGE

Descrizione del lavoro:

Position

From the House of Dreams to the House of Talents
"Whatever you do - for work or pleasure - do it with passion! Live with passion!"* Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses' happiness.
*The Little Dictionary of Fashion
** Published in English as Talking About Fashion

Department Description
The EMEA Retail Performance team supports the business development by working on initiatives & projects aiming at improving both client and staff experience in store. These projects may be worldwide programs to be deployed with the support of Worldwide Retail Performance or EMEA initiatives identified and developed by the EMEA team.
The service now also plays a key role in the animation of communication inside the EMEA zone to ensure coordination & impact.

Position
As part of the Retail Performance Team, the candidate will contribute to various transformation projects such as Retail digital tools, CRM applications, Omnichannel services, or any operational initiatives to improve efficiency, customer satisfaction and overall performance in store.
Under the guidance of Project Managers, she/he will contribute to the preparation, implementation & follow-up of the Retail Performance projects and others ad hoc missions (analyses, reporting, etc.).
Depending on the subjects, he/she will interact with many other stakeholders, especially Operations, Merchandising, Marketing, Training, HR, Supply Chain, etc.

Missions Description
Contribute actively to the animation of EMEA communication tools (newsletter, internal shared platform, etc.) :
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* Coordinate the weekly reception of content
* Participate to monthly committee with all stakeholders to build the ongoing strategy
* Support EMEA teams for any questions and resolution of incidents
* Collect feedbacks among teams and issue recommendations
* Support for set ups & tests for evolutions

Participate to the follow up of Customer Experience project :
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* Provide weekly and monthly reporting
* Preparation of presentations of results & analysis for monthly meetings with GM & key stakeholders
* Help to resolve incidents if any

Coordination of uniforms orders for boutiques in EMEA :
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* Management of uniforms orders
* Support for the implementation of a new digital tool to manage orders & monitor budget

Be involved in ad hoc missions :
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* Monthly reporting on traffic counting & conversion rates
* Follow up of omnichannel services performance
* Analysis of retail tools adoption of performance
* Other specific analyses for management & preparation of support presentations

Profile

Profile Required:
Student BAC+4/5 in Management / Business
First experience in a retail environment would be appreciated in boutique and /or in headquarter
This internship is for July 2024, for a period of 6 months

Qualifications and attributes
* Curious, proactive and strategic
* Team-focused with a desire to collaborate effectively
* Organized, methodical and rigorous
* Understanding of Retail Operations & Customer Service is a real plus

Other skills
* English-speaking is mandatory, French-speaking is ideal.
* Pack Office ( proficient in Excel)

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: privacycareers@christandior.com
Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison