Regional Operations Intern (They/He/She)

Descrizione del lavoro:

If you're here, it's because you're looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
🤝 Our culture and strong values.
* We have an ''office-first'' culture and we place collaboration at the center of everything we do!
* We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
* We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
* We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
💪Our career development philosophy.
* We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
* We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
* We embrace opportunities to move the needle and make an impact beyond our scope.
🤝Our commitment to being a force for good.
* Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
* We invest in doing good by dedicating time and resources into social and environmental initiatives.
* We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
YOUR MISSION
(COMPANY NAME) is looking for an Operations intern to work in our team in Barcelona. Are you passionate, proactive, data-driven and hands-on? Do you want to evolve in one of the fastest growing Start-ups of Europe, building a product that will change people's day-to-day and disrupt the on-demand market.
THE JOURNEY
* Analyze data generated by our core operations in order to improve our stakeholder experience (Couriers, Users and Partners);
* Come up with data insights to help improve most important KPIs for the whole Country (e.g., Delivery time, Cancellations, efficiency, Cross departmental projects... );
* Proactively spot inefficiencies, understand root causes and propose data driven actions;
* Process standardization: Improve processes on behalf of Glovers through projects (when necessary)
* KPIs tracking: Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs ∙ Communicate effectively with the local Operations Manager on customer support processes and operations
* Work close with the other departments to monitor any structural process optimization;
* Give life to your craziest ideas and have an immediate impact thinking out of the box!
WHAT YOU WILL BRING TO THE RIDE
* Bachelor in Engineering, Maths or any technological domain
* Passionate about analytics: you enjoy deep diving into problems to find the root cause
* Problem-solving skills: no problem is too small or too big
* Excel proficiency
* Experience in SQL is a must
* Professional English
* An empathetic, inclusive and curious attitude
Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
* 🍔 Monthly (COMPANY NAME) credit to satisfy your cravings!
* 🏊 Discounted gym memberships to keep you energized.
* 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
* 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at (COMPANY NAME), we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website