Technical Partner Enablement Apprenticeship (EMEA)

Beschreibung:

LumApps is now more than just an Employee Experience Platform - it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers - from HQ to the frontline.
Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:
🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
🎯 Transform employees into real ambassadors of their company,
🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team*
As our Technical Enablement Intern, you will be the first point of contact for our partner ecosystem. Your goal is to ensure better responsiveness to technical requests from partners. You will act as a gatekeeper for technical quality, ensuring partners follow our Support Protocol, and you will transform repetitive questions into a world-class Knowledge Base (KB). The goal is to:
* Provide daily technical support for partner queries.
* Collaborate with Partner Enablement Management to develop and deliver high-performance enablement materials for partners.
* Professionalize the Support loop:
* Act as a "Technical Gatekeeper" to ensure partners follow LumApps standards, reducing support team friction and increasing partner autonomy.
* You will transform repetitive questions into technical knowledge assets and ensure top-tier reactivity for our ecosystem.
*Missions*
1. Technical Support (Zendesk) First Line of Defense: Manage the inbound flow of technical partner requests. Enforce Ticket Readiness: Ensure every ticket contains the mandatory "Support Protocol" elements. If incomplete, educate the partner on our standards. Filter Support vs. Enablement: Identify if a request is a product bug (route to Support) or an architectural "How-to" (handle via Enablement).
2. Documentation & Knowledge Base (Scale) Content Distribution: Being able to send the right content from the Lumapps Docs Center to provide accurate answers to partners. Documentation: For every complex question resolved, enrich a corresponding FAQ entry or Technical Article on the Partner Portal. "Record to Train": Help record short technical "snack" videos (Loom/Vids) to explain recurring technical challenges (e.g., "How to set up SCIM for Azure"). KB Management: Maintain and audit the Partner Technical Knowledge Base to ensure it stays up-to-date with current product versions.
3. Technical Onboarding Support Trendize Lab Management: Assist partners in the creation and reset of their developer/demo sandboxes. Quick Calls: Coordinate and facilitate ad-hoc quick calls for immediate technical issue resolution or targeted assistance.

*Skills*
* Currently studying Computer Science, IT Management, or a related technical field.
* Technical DNA: Familiarity with SaaS architectures, APIs, and Identity Providers (Azure Entra ID, Okta, Google OIDC).
* Communication: Exceptional ability to simplify complex technical concepts into clear, written documentation.
* Languages: Fluency in English (mandatory for EMEA scope) and French.
* Mindset: You don't like answering the same question twice. You prefer building a system that answers for you.
* What you will learn:
* Hyper-Growth Experience: Immerse yourself in a high-growth SaaS environment, learning how to scale operations with agility and speed.
* Strategic Partnerships: Gain direct exposure to working within an ecosystem of global tech leaders like Google Cloud and Microsoft 365.
* Market Leadership: Work for a recognized Gartner Magic Quadrant Leader, positioning yourself at the forefront of the Employee Experience (EX) market.
* Enablement Strategy: Master the methodology behind enabling a global partner network to sell and deploy high-performance software.
💡 Why You'll Love Working at LumApps
We're proud to offer a work environment where people feel supported, valued, and empowered. Here's a peek at what we offer:
🏡 Hybrid work model - 2 days at the office, 3 days remote
🕒 RTT days - ~10 extra days off per year
💳 Meal vouchers (SWILE) + free snacks & coffee
🧘‍♀️ Yoga classes - Take a mindful break in our Paris office
👶 Supportive parental leave and family moments - yes, even a Christmas party for your kids !
🛡️ Health insurance (ALAN) - 60% covered + full life & disability cover
🎉 Afterworks, team celebrations & seasonal parties
🗣️ French & English lessons, professional development & access to Leeto CSE

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences