System Engineer FSM

Beschreibung:

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

System Engineer FSM

This position is hybrid model in our São Bernardo do Campo unit.

Position Summary

Professional responsible for providing on-site service to the customer, ensuring prompt and high-quality interventions in accordance with established commitments on responsiveness, periodicity, duration, and service standards. He or she conducts health checks on various hardware solutions such as radar, electro-optical systems (EOS), VHF radios, and others, while also delivering on-the-job training (OJT) to customer personnel. The role requires strong communication skills, including the ability to summarize and report issues internally as well as to document specific troubleshooting procedures for the customer's use. The engineer proactively proposes action plans and troubleshooting methodologies to resolve issues, including coordination with external support resources when necessary, ensuring continuous system performance and customer satisfaction. Fluency in English is essential for both technical reporting and effective customer interaction.

Key Areas of Responsibility

* Provide on-site service to the customer, in line with quality commitments, response time, and duration of intervention
* Perform technical health checks on different hardware solutions, such as radar, EOS, and VHF
* Deliver on-the-job training (OJT) to the customer's team
* Communicate and clearly report technical issues to internal teams
* Develop and document specific procedures to help the customer troubleshoot on site
* Propose action plans and methodologies to diagnose and resolve faults, involving external support when necessary
* Ensure the continuity and proper performance of coastal surveillance systems
* Guarantee customer satisfaction in all technical interactions
* Willingness/ability to travel regularly for work, including internationally

Minimum Qualifications
* Bachelors in electrical, Electronics, Computer Engineering or a related field.
* Focus on profiles with self-organization and great rapport and communication with peers.
* Advanced / Fluent English
* Basic Office Package
* Ability to use laboratory tools (vector and scalar network analyzers, spectrum analyzers, noise figure meters, CW and pulsed RF signal power meters, modulation analyzers, oscilloscope;
* Notions of digital and analog hardware and antennas
* Familiarity with EOS/VHF systems
* Familiarity with networked and Linux systems;
* Availability to travel.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 
* Elective Health and Dental plans. 
* Retirement Savings Plan with a company contribution and a match, and without vesting period. 
* Company paid holidays, vacation days, and paid sick leave. 
* Company provided Life Insurance.

Why Join Us?
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#LI-Hybrid

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now