Performance Services Coach

Beschreibung:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

Join our HR Operations team as a Performance Services Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance management lifecycle. You'll collaborate closely with Employees, Managers, HR Business Partners and Centres of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

Key Responsibilities

* Driving proactive engagement and minimising business risk
* Utilising technology to advance employee relations metrics
* Developing training guides and best practices for line managers
* Leading workforce growth and serving as local HR professiona
* Facilitating local employee and line manager training programs

Performance Management Excellence

* Manage routine performance improvement plans (PIPs) and probation reviews
* Support lower risk misconduct cases, workplace grievances and dispute resolution
* Facilitate employee departure processing and documentation
* Ensure faster resolution of performance-related issues with consistent processes across teams

People Support & Compliance

* Support TUPE (Transfer of Undertakings Protection of Employment) processes
* Support lower risk disciplinary procedures and lead investigations into common workplace misconduct concerns
* Coordinate absence management programs and support strategies
* Process flexible working, workplace adjustments and wellbeing requests with sensitivity and compliance

Business Support & Collaboration

* Partner with HR Business Partners on complex people performance matters
* Support Reduction in Force (RIF) consultation activities and communications
* Process support on routine client-requested employee relocations and off-site arrangements

Process Improvement

* Identify opportunities to enhance employee experience through streamlined processes
* Maintain accurate documentation and case management systems
* Contribute to policy development and process standardisation initiatives

What You'll Bring

* Strong understanding of employment processes and HR compliance requirements
* Excellent communication and interpersonal skills for sensitive conversations
* Experience in performance management, people operations, or HR functions
* Detail-oriented approach with strong organisational and case management abilities
* Collaborative mindset with ability to work effectively across HR teams

Skills & Competencies Leadership

* Drive the growth of the workforce on the ground, serving as a local HR professional
* Skilled facilitator, who can lead local and regional employee events, programs, etc.

Problem Solving

* Ability to adjust styles of communicating to varying situations to ensure an inclusive environment
* A passion to work with people across a variety of backgrounds teaching and learning from people across the organisation
* Excellent organisational skills with a starter finisher mentality with acute attention to detail

Interpersonal Skills

* Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders
* Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers
* An appetite for exceeding expectations within the business

Qualifications / Experience / Education

* Bachelor's degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline)
* Experience working in a remote, matrixed, and geographically distributed organisation
* Skilled team player who is able to communicate their thoughts clearly and effectively
* London based, office 3 times per week

Scope of Role

* UK & Ireland
* Remit for all UK based employees
* Collaboration with EMEA based colleagues

Systems Used

* Workday
* Microsoft Suite

This role offers the opportunity to make a meaningful impact on employee experience while developing expertise in critical HR operations within JLL's dynamic environment.

Location:
On-site -London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL