Sales Assistant Tod's Milano, Galleria Vittorio Emanuele II

Beschreibung:

Presentazione dell'azienda - TOD'S GROUP

The TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

Descrizione del posto (Mansioni)

* Job Title: Sales Assistant
* Annual Gross Salary: 27.000k - 30.000k EUR
* Variable Compensation: according to company policy
* Workplace type: on-site
* Benefits: ticket restaurant, welfare, health insurance, employee discounts

As a Sales Assistant, you will be an ambassador of the Brand, ensuring that every Client is treated according to the TOD'S promise. By deeply understanding each Client and their needs, you will personalize their experience in our store/boutique, enhancing their perception of the Brand and also building long lasting relationships through the use of our in-house clienteling tools and systems. You are a Tod´s Ambassador promoting our Company Values.

Main tasks:
* Serve customers accordingly with the TOD'S values and selling ceremony;
* Maintain strong product knowledge and create a storytelling aligned with brand;
* Use effective sales techniques to achieve and exceed store sales targets and individual KPIs;
* Maintain strong client relationships through follow-ups and CRM, in order to create a solid client portfolio and to build loyalty;
* Keep the boutique organized, clean, and aligned with brand standards;
* Manage and support team in daily operational activities on the sales floor (restocking, organizing merchandise, visual merchandising, physical inventory of merchandise, etc.);
* Manage payments, returns, and exchanges;
* Follow Company grooming, accordingly with Tod's standards and policies.

Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are, by nature, subject to change.

Profilo

Required skills:
* Proven experience in a similar role within fashion/luxury retail companies (minimum 2-4 years of experience in the same role);
* Strong attention to detail and customer-oriented mindset;
* Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients;
* Excellent commercial awareness and client-oriented;
* Deep passion and knowledge for fashion and luxury;
* Proven ability to drive and exceed individual and store results;
* High flexibility and ability to adapt to different customers and needs;
* High level of reliability, attention to detail, and accountability;
* Strong communication and teamwork skills;
* Availability to work shifts, weekends (if applicable), high-traffic periods and holidays;
* Fluency in English required; additional languages strongly preferred.
Details:
Place of work: Milano, Galleria Vittorio Emanuele II
Working hours: 40h/week

TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.
Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are, by nature, subject to change