Technical Customer Success Management Specialist (Azure)

Beschreibung:

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

THE WORK

The Technical Customer Success Management Specialist role is to support startups in building well architected products on Azure including innovations with AI services. Startup Tech Specialists are expected to be evangelists of the Startup Program and provide best in class experience and guidance on building with Microsoft. They are expected to work within a virtual team of technical, partner and consulting resources to help educate startups through technical demonstration and consultation.

Responsibilities:
Work with startups in one-to-one consultations to build AI solutions:
* Be a trusted technical advisor to startups, helping them build and publish well architected products.
* Lead technology decision conversations with startups, ensuring that technical decisions are aligned with envisioned solution and business value.
* Provide guidance on architecture, tech stack choices, deployment, service usage & best practices.
* Identify and help solve technical, architectural, and competitive blockers.
* Helps coordinating & prioritizing startup coverage in alignment with the Microsoft for Startups program stakeholders.
* Liaise with the startup advisor on request priority and knowledge transfer.
* Documenting project statuses and client interactions in the CRM as well as pointing out inefficiencies and missing features internally.

Serve as an advocate for the startup program and as the voice of startups with product groups, marketing, engineering & other technology groups:
* Evangelize the startup program and the value of the Microsoft marketplace including in one-to-many client interactions such as office hours.
* Contribute to the creation of material in different formats, written, video, audio to provide additional guidance for startups.
* Closely work with the startup advisor team with a focus on continuously improving customer experience
* Engage with stakeholders to discuss improvements, feedback, and communicate what you have learned.

HERE'S WHAT YOU NEED

Required Qualifications:
* Strong experience within technical architecture, technical consulting, design, and implementation, and/or technical sales experience;
* OR relevant certifications from Microsoft or competitive platforms AND extensive technical architect, technical consulting, design, and implementation, and/or technical sales experience;
* OR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND strong technical architect, technical consulting, design and implementation, and/or technical sales experience;
* OR equivalent experience.

Azure
Deep understanding of:
* Experience working with Azure or similar solutions preferred.
* Microsoft Well Architected Framework.
* Understanding of Cloud Platforms and the ability to engage with startup technical leadership as a trusted adviser. Requires the ability to articulate and present the business value of Microsoft's Apps & Infra and/or Data & AI related cloud solutions and have firm understanding of Microsoft's Cloud relative to major competitors.

Certification
Startup Technical Specialists to attain the appropriate certifications listed below, applicable to their area of expertise, within 3 months of hire date ("Deadline"):
* Azure Core
* Azure Administrator Associate (AZ-104)
* Azure Solutions Architect Expert (AZ-305)
* Azure Developer Associate (AZ-204)
* AI
* Azure AI Fundamentals (AI-900)
* AI Engineer Associate (AI-102)
* Undertake any required upskilling around AI application development and deployment, including foundational exams and assessment based learnings on Microsoft Learn
* Data
* Azure Data Fundamentals (DP-900)
* Azure Database Administrator Associate (DP-300)
* Security
* Security, Compliance and Identity Fundamentals (SC-900)
* Azure Security Engineer Associate (AZ-500)

* +1 specialization in one of the key areas; Data & Analytics, Infrastructure & Security, per STARTUP Technical Specialist, within 6 months of hire date ("Deadline")
* Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.
* Desire to work in a cooperative environment where one's growth potential is supported by one's abilities and attitude.
* Results-Oriented: Motivated by startup success and strong cross business collaboration required.
* Organized: Solid time management skills and ability to work independently or under supervision with a high level of integrity required.
* Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
* Customer-centric mindset with demonstrated passion for delivering customer value.
* Ability to bring innovative technical solution ideas to customer problems.
* Experienced problem solver able to thrive in a fast-paced environment

WHAT'S IN FOR YOU
* Opportunity to work with global, well-known clients and innovative startups, delivering cloud solutions at international scale and real business impact.
* Collaboration with a strong community of experts in Poland and across other Accenture locations worldwide, enabling daily knowledge exchange and exposure to diverse perspectives.
* Access to cutting-edge technologies and complex cloud transformation projects, supporting continuous professional and technical growth.
* Constant support and clear development path from your first day - dedicated Buddy, who will help you in adjusting to the new workplace.
* Learning programs, and certification support within a stable and globally recognized consulting organization.
* Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

WHAT CAN WE OFFER
* Flexible hybrid work model - our office is located in Warsaw.
* Full-time employment contract with standard working hours.
* Performance-based sales bonus.
* Benefits such as private medical care in Luxmed/Medicover, life insurance, access to the WorkSmile platform (Multisport card, Lunch card, shopping vouchers etc.).
* Referral Program with bonuses, Employee Assistance Program, Employee Share Purchase Plan.
* Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
* A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
* Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities