Creative Service Manager

Beschreibung:

Company description Publicis Groupe is the world's largest agency holding group, leading in Digital, Creative, and Media transformation. With nearly 100 years of experience and 100+ markets worldwide, we're proud to be ranked the #1 Agency Group globally by Forbes. Here in Budapest, Publicis Groupe Hungary is the country's largest integrated creative and media agency-home to 400+ experts, 250+ awards. With our Power of One model, we offer expertise in Creative, Media, Digital and Production. Our modular setup integrates these disciplines, giving clients seamless access to the right blend of services to support their business and customers' journey. Ideas are only as powerful as their execution-and that's where our production team comes in. From high-quality content to large-scale asset creation, we make campaigns come alive across every platform. At Publicis Groupe Hungary, our production experts work side by side with creatives, strategists, and media specialists to deliver work that's as seamless as it is impactful. If you're detail-driven, solution-oriented, and love turning concepts into reality, this is your stage. Overview CREATIVE SERVICE MANAGER We are looking for a Creative Services / Traffic Manager to oversee resource planning and workflow across a fast-paced, multinational agency environment. In this role, you will be responsible for ensuring efficient utilization of creative resources, smooth workflow across teams, and the timely delivery of all client projects. You will act as a central point of coordination between creative, account, and operations teams, helping the agency run effectively at scale. Key Responsibilities: As a Creative Services Manager, your primary focus will be on capacity planning, workflow optimization, and resource allocation across multiple markets. Working closely with Creative Leads, Business Directors, and the Operations Manager, you will ensure the right people are assigned to the right projects at the right time, while proactively identifying and resolving capacity and delivery challenges. Own and manage capacity planning and resource allocation across creative teams Ensure efficient workflow and on-time delivery across all projects and accounts Review incoming briefs and define appropriate staffing solutions based on scope, timing, and priorities Collaborate with Creative, Account, and Operations teams to prioritize and optimize workloads Identify and resolve resource bottlenecks, conflicts, and workflow challenges Maintain visibility over project timelines, utilization, and team capacity Support freelance resourcing and recruitment needs when required Contribute to improving processes, tools, and operational efficiency What we are looking for: 5+ years of experience in creative services, traffic, or operations roles within an agency environment Strong understanding of creative, digital, and production workflows Highly organized, with the ability to manage multiple projects and stakeholders simultaneously Strong problem-solving and decision-making skills Confident communicator with strong stakeholder management and negotiation skills Calm and solution-oriented under pressure Positive, proactive mindset with a strong sense of ownership Fluent English skills What we offer A high-impact role in a multinational agency environment, working across diverse and complex projects. In this opportunity, you will be responsible for shaping teams to operate, collaborate, and deliver at scale. Additional information Why should you join Publicis Groupe? Diverse & Inclusive Environment - Viva La Difference is in our DNA. We don't just accept differences-we celebrate them. With 30+ nationalities under one roof, our team is proof that diversity fuels creativity and innovation. Our DE&I initiatives make sure every voice has space and every idea is valued. Thriving Community - Built on camaraderie. We nurture a culture of involvement-colleagues who show up for each other, collaborate, and share wins. From Thirsty Thursdays to DE&I days and team-building events, we create space for real connections (and the occasional celebration dance). People-First - Well-Being Always. We believe you can only bring your best when you feel your best. From initiatives like Working with Cancer and Screening Time Off, to coaching, mental and physical health support and women's health program, we provide the tools and flexibility to help you create a work-life balance that truly works for you. Grow With Us. - Your career, your runway. Your journey is yours-we're just here to fuel it. With tools like Marcel, our AI-powered platform, together with global learning programs, local classes and workshops, we'll help you thrive and build a future-proof, AI-ready skillset. Flexible Work Arrangements - Your work, your rhythm. Some days you're office-ready, other days you're better from home-we get it. Our flexible hours and hybrid options let you set the rhythm. And yes, your furry friends are always welcome in the office - paws on the floor, ideas on the table. Global Mobility with Work Your World - The world is your office. Why stay put when you can take your job global? With Work Your World, you can spend a few weeks working from a selected Publicis Groupe office worldwide. Want to swap apartments with a colleague in Paris or Madrid? Go for it. It's not just travel-it's adventure with a laptop. We've built this far-now let's build forward, together. Publicis Groupe Hungary is an equal opportunity employer. We believe different perspectives spark stronger ideas. That's why we welcome applicants of all races, colors, religions, sexes, sexual orientations, gender identities or expressions, ages, national origins and disabilities. Everyone deserves an equal chance to thrive here, and we're committed to making our hiring process - and our workplace - accessible, inclusive, respectful, and supportive for all