Omnichannel Operations Trainee

Beschreibung:

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality, we are looking for enthusiastic, passionate, and agile personalities who are eager to evolve in a demanding environment.
YOUR WORK ENVIRONMENT
This position is responsible for supporting the Omnichannel team, focusing on operations support for the Warehouse, CSC, and Retail/Ecomm Teams.
YOUR IMPACT
* Learn the Omnichannel Order Flow processes and its relation to Merchandising and Supply Chain with the goal of optimizing the Client Experience in-store and online
* Partner with the warehouse team to ensure timely transfer/order fulfillment, including daily order reporting and follow ups with the team
* Troubleshoot and Open IT tickets for ad hoc order issues (order export, address validation, etc)
* Communicate with store teams to ensure timely transfer fulfillment to warehouse
* Support CSC team by assisting with and communicating order updates and cancellations, UPS Tracking and Return to Sender, and Return updates
* Support the client delivery process, including tracking and troubleshooting.
* Analyze and report on fulfillment optimizations and targets based on inventory and fulfillment rates
* Partner with the ecommerce growth manager on inventory optimization in stock points
* Assist with packaging standards to ensure the client experience is standardized
* Assist Omni Team with various ad hoc projects
KEYS FOR SUCCESS
Education:
* Current college or university undergrad University student with the ability to operate full-time hours
* Post-grad early career professionals or retail professional
Experience:
* Desire to learn and collaborate with corporate and retail environments.
* Proficiency in Excel
* Willingness to learn various software programs.
Competencies:
* Enthusiasm for a career in omnichannel and/or ecommerce, with an interest in luxury products and design.
* Customer service-oriented mindset.
* Proactive and eager to take initiative.
* Good observation and listening skills.
* Developing problem-solving abilities.
* Strong foundational oral and written communication skills.
Languages: Foreign Languages a plus
Workplace: Based out of New York City
Additional Information
OTHER INFORMATION
Potential starting date: MAY 2026
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities