Service Operation Intern

Beschreibung:

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?   At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. Join us as a Services Operation Intern to make an impact! Work closely with Service Operations Leaders and SR Managers Monitor KPIs, workforce utilization, and certification status Support workforce planning and capability development Mission (About the Role) Support the Service Operations team in driving operational excellence through performance monitoring, workforce capability assessment, and data-driven decision making. The intern will contribute to improving service delivery efficiency, enhancing team competency visibility, and supporting continuous improvement initiatives that enable sustainable business growth and customer satisfaction What will you do? Maintain KPI dashboards Analyze utilization, response time, NPS and safety metrics Prepare weekly and monthly management reports Maintain competency matrix Track certifications and training completion Identify skill gaps and development opportunities Support manpower planning Analyze resource allocation Forecast future capability requirements Perform operational data analysis Support Power BI dashboards Recommend process improvements