People Services Specialist - Temporary

Job Description:

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

As a People Services Specialist, you will be the first point of contact for Haleon employees, delivering service excellence by resolving Tier 1 HR cases with accuracy and efficiency. You'll play a key role in ensuring smooth transitions for escalated issues and contributing to continuous improvement initiatives.

Key Responsibilities

* Serve as the initial contact for employee queries via ServiceNow, live chat, and email.
* Provide end-to-end support and resolution for Tier 1 cases.
* Escalate complex or unresolved issues to Tier 2, ensuring smooth handoffs.
* Participate in process optimization and automation initiatives.
* Maintain professional communication with employees and stakeholders.
* Stay current on HR policies, procedures, and regulatory requirements.
* Conduct peer reviews aligned with the Quality Framework.
* Develop and deliver training content for new and existing employees.
* Create and update documentation for Tier 1 processes.
* Collaborate on continuous improvement projects to enhance service quality.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
* High School Diploma required; University degree preferred (Human Resources or Business Administration).
* 1-2 years of experience in customer service.
* 0-1 year of experience in Human Resources.
* Languages: English and French - B2 level.
* Good level of knowledge of employee data management processes including data entry, maintenance and validation
* Solid understanding of employee data management (entry, maintenance, validation).
* Familiarity with HR policies, procedures, and compliance standards.
* Proficiency in Workday and other HR technologies.
* Knowledge of continuous improvement methodologies.
* Ability to manage low to medium complexity projects.
* Excellent written and verbal communication skills, capable of conveying complex information clearly.

If you feel this is your next career step, apply!

Job Posting End Date

2026-06-03

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch