Training Lead - LATAM Cluster

Job Description:

Training Lead - LATAM Cluster

Job Description

Role Summary
The Training Lead role (internally titled Customer Engagement Training Lead at Pfizer) is transforming how learning delivers impact-moving beyond mandatory training to a capability-building model grounded in both required and aspirational development
The LATAM Training Lead is accountable for delivering enhanced learning experiences that build and sustain Pfizer's competitive advantage. This role leads the LATAM training team to plan and deliver learning solutions for commercial teams, collaborates with stakeholders to implement innovative approaches, and upskills client-facing colleagues. The role partners with the Commercial Lead to co-lead the Emerging Market (EM) regional training project.
As a member of the EM/China Training Leadership Team, the role represents LATAM learners' and commercial teams' needs and partners with content creators to define consistent, high-quality training across the region.

Role Responsibilities
The LATAM Training Lead is accountable for driving the transformation of training by:
* Working as a strategic partner to LATAM Commercial Lead by providing consultation and advice on learning strategy and priorities.
* Partnering with the Commercial Lead to co-lead the EM regional training project, leading regional training initiatives, and serving as the training subject-matter expert to support regional commercial projects.
* Identifying Client-Facing Colleagues (CFC) capability gaps, defining training objectives, and evaluating training effectiveness.
* Developing training plans and initiatives aligned to commercial needs and ensuring the high-quality delivery of training programs for CFC.
* Advancing a self-directed learning culture by leveraging learning platforms to deliver innovative, scalable learning solutions.
* Engaging with regional and global training stakeholders to shape training strategy and materials and partnering with commercial stakeholders to define and deliver initiatives with measurable value and impact.
* Monitoring adherence to streamlined regional and local review and approval processes for training materials, collecting and sharing region- and topic-specific insights and performance metrics to enable continuous improvement.
* Ensuring consistent training delivery across the region (including product knowledge, skills training, sustainability programs, innovative learning assets, virtual tools, etc.).
* Serving as an active member of the EM/China Training Leadership Team by representing LATAM learner and commercial needs; leading cross-regional initiatives and assigned regional projects; sharing best practices; and contributing to the development and execution of a consistent learning strategy across the region.
* Defining the approach for integrating AI into learning and development and identifying high-impact AI use cases.
* Driving adoption of AI-enabled tools by upskilling trainers in AI literacy and using AI to identify skill gaps, predict future needs, and create data-driven learning paths.

Work Location Assignment: Hybrid
Posting closing date: April 5, 2026

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.Sales Training