Billing & Reservations Coordinator

Job Description:

Position Summary

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for a detail-oriented and service-driven Billing & Reservations Coordinator to join our Reservations team.
This role is responsible for managing reservation administration, billing processes, payment collection, invoicing, and financial follow-up related to guest bookings. Working closely with Reservations, Finance, Front Office, guests, travel agencies, corporate accounts, and third-party partners, you will help ensure accurate reservation management, timely payment collection, and a seamless guest experience.

Key Responsibilities

* Process, modify, and cancel individual and group reservations in Opera Cloud PMS.
* Verify reservation details, rates, payment methods, billing instructions, and special requests.
* Manage deposits, prepayments, payment links, virtual credit cards (VCC), and billing arrangements.
* Follow up on pending payments with guests, agencies, and corporate clients.
* Generate and review invoices, refunds, and billing adjustments.
* Ensure accurate billing instructions, PM accounts, and folio management.
* Coordinate with Finance regarding payment discrepancies and outstanding balances.
* Respond to billing and reservation enquiries in a professional and timely manner.
* Maintain accurate records and guest profiles in Opera Cloud PMS.
* Support reporting related to arrivals, payments, and billing exceptions.
* Ensure compliance with hotel procedures, financial controls, and data protection standards

Candidate Requirements:

Skills & Qualifications

* Previous experience in Reservations, Billing, Revenue Support, or Front Office within a hotel environment.
* Strong knowledge of Opera Cloud PMS.
* Understanding of hotel billing, payment, and invoicing processes.
* Excellent attention to detail and organizational skills.
* Strong communication and customer service abilities.
* Ability to manage multiple priorities in a fast-paced environment.
* Proficiency in Microsoft Office, particularly Outlook and Excel.
* Fluent in English and Spanish; additional languages are an asset.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide how we work and how we care for our guests and colleagues every day.
Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one.
* Discounts at hotel restaurants and bars.
* Employee restaurant offering nutritious and varied daily menus.
* Access to a wellbeing platform focused on mental health and personal growth.
* Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents - and your contribution truly matters.
Join the Grand Hyatt Barcelona team and become your best version