Floor Manager Pool House

Job Description:

The Role…
Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.
What we are looking for in a Floor Manager...
* Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
* Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
* Being visible on the floor and touching every table to check in on their experience.
* Getting to know members, remembering their names and building connections.
* Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
* Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
* Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
* Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
* Communicating openly across departments and working with the management team to deliver elevated experiences.
* Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
* Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
* Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
* Ensuring all opening and closing procedures are completed to standard.
* Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.
* Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.
* Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
* Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
* Supervising, coaching and training on the job.
* Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
* Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
* Supporting the wider team as needed on an ad-hoc basis.
* Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
What's in it for you?
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Team Room Rates; Any Bedroom, Any House, $100 a night
* Birthday Day Off
* Discount on Cowshed products and Soho Home (up to 50%)
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more