Administrative Manager

Job Description:

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 76yrs strong, we are committed to improving the lives of our patients. In 2020, Wright & Filippis joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are currently looking for a dynamic Administrative Manager at our Dearborn, MI location!

Duties & Responsibilities

* Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
* Exercises discretion in the daily coordination of administrative staff.
* Provides input in business and strategic planning.
* Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
* Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
* Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints.
* Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
* Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
* Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
* Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
* May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
* Complies with Corporate Compliance and HIPAA requirements.
* Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
* Performs other duties and special projects as assigned.

Qualifications

* Ability to interact with clinical and non-clinical personnel, patients, and caregivers in a professional and respectful manner.
* Relevant experience with business functions (HR, finance etc.).
* Knowledge of fiscal planning, budgeting and reporting.
* Understanding of relevant laws and regulations.
* Ability to lead the team in working collaboratively with a team approach.
* Proficient in MS Office and databases.
* Outstanding communication and interpersonal skills.
* Ability in critical thinking and problem-solving.
* Demonstrate excellent organizational, analytical, and time management skills.
* Associate's degree or equivalent combination of education and experience. Bachelor's degree preferred.
* Minimum two (2) years office management experience in a healthcare setting.
* Minimum three (3) years of experience with EMR/electronic health/medical record systems.
* Valid Driver's License with no restrictions.

Benefits

* Medical
* Vision
* Dental
* Health savings accounts with employer contribution
* Flexible spending account options
* Company-paid life insurance policy
* Paid time off
* Company holidays
* Floating holidays
* 100% company-paid short & long-term disability
* 401k match up to 3.5