Technical Trainer Coordinator

Job Description:

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Position Summary

The Technical Coordinator leads site training, qualification, and certification activities to ensure operators and craft employees develop and maintain the technical capabilities required to achieve safety, quality, and performance objectives. Reporting directly to the Site General Manager, with a dotted-line relationship to Operations Learning & Development, this role serves as a key training partner to site leadership and team members.
This position exercises independent judgment in assessing employee proficiency, coaching and developing team members, administering certification requirements, and driving continuous improvement in training content, processes, and delivery methods.
Work Schedule

* Primary schedule: 1st Shift (approximately 6:00 AM - 2:30 PM)
* Training activities are primarily conducted on 1st Shift.
* Candidates must be flexible and willing to support 2nd and 3rd Shift training needs as business requirements dictate.
* New hire onboarding typically occurs during the first several weeks of employment on 1st Shift.

Key Responsibilities

* Plan, deliver, and oversee technical training and qualification activities to ensure employees achieve certifications in a timely and compliant manner.
* Partner with Operations Learning & Development and site leadership to design and execute onboarding and new-hire integration plans.
* Track, evaluate, and report training effectiveness through established metrics, audits, and learning systems; recommend corrective actions as needed.
* Direct and assign work during training and certification activities, determining training priorities and adjusting assignments based on operational needs.
* Develop, maintain, and continuously improve site learning content, including SOPs, guided workflows, technical job aids, and training materials.
* Build strong working relationships with trainees and leaders while serving as a trusted advisor who promotes safe, high-quality work practices.
* Support talent acquisition efforts by evaluating candidate capabilities, participating in structured interviews, and providing recommendations to hiring leaders.
* Lead technical evaluations of candidates and provide hiring recommendations relied upon by management in selection decisions.
* Ensure training support aligns with business needs, including flexibility to provide coaching and qualification support outside standard hours when required.
* Exercise authority to remove employees from work assignments when safety or performance concerns are identified and initiate appropriate follow-up actions.
* Maintain trainer qualifications (e.g., Train-the-Trainer certifications) and oversee day-to-day administration of certification processes to ensure consistency and compliance.
* Provide performance documentation and feedback used by management in decisions related to employee progression, qualification status, and employment actions.
* Support site priorities through additional responsibilities, projects, and continuous improvement initiatives as assigned.

Impact on the Business

* Accelerate employee skill development and reduce time to certification.
* Improve operational performance through effective training and workforce capability development.
* Reduce risk, improve compliance, and eliminate unnecessary costs through training efficiencies and continuous improvement initiatives.
* Strengthen site safety, quality, and operational excellence.

Qualifications & Capabilities

Core Competencies

* Demonstrated ownership and accountability with the ability to prioritize work, execute independently, and deliver results in a fast-paced environment.
* Strong judgment and problem-solving skills with the ability to assess proficiency gaps, determine appropriate interventions, and take action.
* Ability to independently direct, coach, and evaluate employees while managing training and certification programs across multiple work areas.
* Strong program management skills with the ability to coordinate and govern training activities effectively.
* Data-driven mindset with the ability to analyze trends, measure effectiveness, communicate insights, and identify risks.
* Working knowledge of manufacturing safety, quality, and compliance requirements, with the ability to reinforce standards and escalate concerns appropriately.

Technical Experience

* Experience leading technical training, facilitation, coaching, and/or on-the-job instruction in a manufacturing or industrial environment.
* Experience administering qualification or certification programs, including training plans, skill assessments, documentation, and audit readiness, preferred.
* Familiarity with Learning Management Systems (LMS) and training record-keeping processes.
* Ability to maintain accurate training data and generate routine metrics and reporting.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Forms) with the ability to create training materials and communicate effectively with stakeholders.

What We Offer

* A culture grounded in integrity, respect, accountability, and excellence.
* Comprehensive training and professional development opportunities.
* Competitive compensation aligned with skills, experience, and market conditions.
* Career growth opportunities with a global packaging company committed to sustainability, safety, and inclusion.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment