Collections Analyst

Description du poste:

Inviting applications for the role of Management Trainee - Analyst, Collections!
In this role you'll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company's commitment to operational excellence.

Responsibilities
* Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments.
* Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
* Communicate proactively with customers to address billing questions, payment schedules, and account status.
* Build strong working relationships that promote prompt resolution and positive business interactions.
* Maintain thorough, accurate account histories within company systems.
* Review supporting documentation-such as contracts and service records-to confirm adherence to payment terms and company policies.
* Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals.
* Participate in regular meetings to review account status and next steps.
* Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits.
* Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.
* Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency.

Qualifications we seek in you!
Minimum Qualifications
* Experience using MS Office Suite, especially Outlook, Word, and Excel
* Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail.
* Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.
* Able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing.
* Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
* Advance English level.

Preferred Qualifications/ Skills
* Bachelor's degree in finance, Accounting, Business Administration, or related field required; HS Diploma required