Norwegian Customer Service for one of the Big Five IT companies

Descrizione del lavoro:

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Norwegian?
This is your chance to work as a customer representative for one of the Big Five IT companies!
(COMPANY NAME) connects customers with the world's top brands for more than 30 years. With a team of more than 11. 500 employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Norwegian customer experience team, to support customers from Norway, after following a complete training by certified instructors.
What you will do:
* Communicate with customers via phone, chat & e-mail
* Track and follow cases to ensure they closed in an efficient and timely manner
* Maintain high customer satisfaction, representing a major brand
* Provide troubleshooting for mobile devices (mobile phones, tablets & more)
* Assist customers to manage/secure their account & passwords
* Set-up repairs for hardware-related issues
* Escalate unresolved cases by contacting 2nd level support Interaction Experts
* Maintain high customer satisfaction
What you will bring:
* Fluency in Norwegian
* Advanced English knowledge
* Familiarity with iOS and/or MacOS, or comparable technology, is preferred
* Great communication skills
* Prior customer support experience would be an advantage
* Strong troubleshooting skills
What we offer:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: Bring a Friend and get up to EUR3. 000 depending on the language
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12. 000 people from 110+ nationalities