Global Supply Chain & Operations Transportation Sustain Engineer

Descrizione del lavoro:

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.
Responsibilities

The Opportunity

The Global Supply Chain & Operations Transportation Sustain Engineer within PepsiCo's Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Supply Chain & Enabling Function applications. This role ensures stability, performance, and continuous improvement of transportation-related digital applications that support PepsiCo's global supply chain operations. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCo's digital products. The position focuses on supporting and optimizing the Global Supply Chain Applications specifically related to Transportation.
Given the complexities of the digital landscape and the priority placed on it by the business, this role will require a high degree of expertise navigating and triaging solutions that deliver on user needs and drive the business forward, all while driving stability and reducing unplanned downtimes and managing to Service Level Agreements. The ideal candidate will combine customer service skills and experience, focusing on supporting and optimizing the Supply Chain Applications with focus on Transportation Applications to ensure minimal downtime, and strong alignment with business objectives while supporting and improving the overall operations of digital products.

Your Impact

People Management
* Work closely with other Sustain Engineers and Customer Success Engineers to Support Transportation Applications
* Coordinate team activities based on priority and urgency and drive a productive way of working across functional areas.
* Provide advanced technical support for complex application issues & root cause analysis.
* Act as 1st layer of escalation to support CSMs and Operations Lead
* Escalate issues to & from external Capability & Sector Deployment teams, as necessary.
* Identify opportunities for process improvements and work with the team to implement changes to enhance efficiency and customer satisfaction. Stay updated on industry trends and advancements in application support technologies.
E2E Service Management & SLAs

* Review of the service reports in accordance with SLA agreements partnering with the CSM
* Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
* Act as a liaison between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks
* Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
* Own the Operations Incident, Problem and Risk backlog and work with Product Managers to review, approve, prioritize and schedule ongoing improvements through planned Change & Release records within ServiceNow
Transition to Sustain

* Plan and monitor smooth transition of applications from Hypercare to Production Support (Transition to Sustain).
* Partner with Engineering Teams Release Manager to review Hypercare Checklist
* Drive the audit and alignment of the Hypercare Checklist and confirm completed successfully with Customer Success Manager before accepting application
Strategy & Planned Maintenance

* Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
* Review impact and assessment of all planned maintenance across applications and shared capabilities alerting teams of future changes
* Review all vendor management agreements & partner with Software Asset management to resolve issues or improve relationship
* Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments
* Drive a yearly Technology Lifecycle Management Capability Roadmap support future growth to gain AOP alignment & approval
Communication and Reporting

* Review and validate Service Level reporting meets SLAs
* Celebrating success with SMILES awards or providing positive feedback to vendors & peers
* Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
* Share bright and hot spots with Sustain Lead that require celebration or attention
Qualifications

Who Are We Looking For?

* 3-5 years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function
* Transportation knowledge is a plus.
* Familiarity with Supply Chain Workflows to understand Business impacts when unplanned outages or critical issues arise
* Experience in planning and executing product transitions to sustain methodologies and driving standard processes across the organization
* Knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds
* Strong experience driving and iterating products and highly technically integrated environments
* Bachelor's Degree.

Technical Expertise Required:
* Experience in configuring workflows, automation, and platform customizations.
* Ability to diagnose and resolve configuration issues across different Supply Chain applications and provide, delegate and carry forth tasks to drive solutions
* Service Now ITSM Incident Management & Reporting

Experience:
* Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
* Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
* Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
* Proactively drives impact and engagement while bringing others along.
* Ability to lead others without direct authority.
* Experience working with ADO & ServiceNow

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

* Opportunities to learn and develop every day through a wide range of programs.

* Internal digital platforms that promote self-learning.

* Development programs according to Leadership skills.

* Specialized training according to the role.

* Learning experiences with internal and external providers.

* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

* Financial wellness programs that will help you reach your goals in all stages of life.

* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

The Opportunity

The Global Supply Chain & Operations Transportation Sustain Engineer within PepsiCo's Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Supply Chain & Enabling Function applications. This role ensures stability, performance, and continuous improvement of transportation-related digital applications that support PepsiCo's global supply chain operations. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCo's digital products. The position focuses on supporting and optimizing the Global Supply Chain Applications specifically related to Transportation.
Given the complexities of the digital landscape and the priority placed on it by the business, this role will require a high degree of expertise navigating and triaging solutions that deliver on user needs and drive the business forward, all while driving stability and reducing unplanned downtimes and managing to Service Level Agreements. The ideal candidate will combine customer service skills and experience, focusing on supporting and optimizing the Supply Chain Applications with focus on Transportation Applications to ensure minimal downtime, and strong alignment with business objectives while supporting and improving the overall operations of digital products.

Your Impact

People Management
* Work closely with other Sustain Engineers and Customer Success Engineers to Support Transportation Applications
* Coordinate team activities based on priority and urgency and drive a productive way of working across functional areas.
* Provide advanced technical support for complex application issues & root cause analysis.
* Act as 1st layer of escalation to support CSMs and Operations Lead
* Escalate issues to & from external Capability & Sector Deployment teams, as necessary.
* Identify opportunities for process improvements and work with the team to implement changes to enhance efficiency and customer satisfaction. Stay updated on industry trends and advancements in application support technologies.
E2E Service Management & SLAs

* Review of the service reports in accordance with SLA agreements partnering with the CSM
* Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
* Act as a liaison between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks
* Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
* Own the Operations Incident, Problem and Risk backlog and work with Product Managers to review, approve, prioritize and schedule ongoing improvements through planned Change & Release records within ServiceNow
Transition to Sustain

* Plan and monitor smooth transition of applications from Hypercare to Production Support (Transition to Sustain).
* Partner with Engineering Teams Release Manager to review Hypercare Checklist
* Drive the audit and alignment of the Hypercare Checklist and confirm completed successfully with Customer Success Manager before accepting application
Strategy & Planned Maintenance

* Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
* Review impact and assessment of all planned maintenance across applications and shared capabilities alerting teams of future changes
* Review all vendor management agreements & partner with Software Asset management to resolve issues or improve relationship
* Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments
* Drive a yearly Technology Lifecycle Management Capability Roadmap support future growth to gain AOP alignment & approval
Communication and Reporting

* Review and validate Service Level reporting meets SLAs
* Celebrating success with SMILES awards or providing positive feedback to vendors & peers
* Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
* Share bright and hot spots with Sustain Lead that require celebration or attention

Requisiti del candidato:

Who Are We Looking For?

* 3-5 years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function
* Transportation knowledge is a plus.
* Familiarity with Supply Chain Workflows to understand Business impacts when unplanned outages or critical issues arise
* Experience in planning and executing product transitions to sustain methodologies and driving standard processes across the organization
* Knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds
* Strong experience driving and iterating products and highly technically integrated environments
* Bachelor's Degree.

Technical Expertise Required:
* Experience in configuring workflows, automation, and platform customizations.
* Ability to diagnose and resolve configuration issues across different Supply Chain applications and provide, delegate and carry forth tasks to drive solutions
* Service Now ITSM Incident Management & Reporting

Experience:
* Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management.
* Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment.
* Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs.
* Proactively drives impact and engagement while bringing others along.
* Ability to lead others without direct authority.
* Experience working with ADO & ServiceNow

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

* Opportunities to learn and develop every day through a wide range of programs.

* Internal digital platforms that promote self-learning.

* Development programs according to Leadership skills.

* Specialized training according to the role.

* Learning experiences with internal and external providers.

* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.

* Financial wellness programs that will help you reach your goals in all stages of life.

* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.

* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization