Monitoring Specialist

Descrizione del lavoro:

Eviden, part of the (COMPANY NAME) Group, with an annual revenue of circa EUR 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 53,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Responsibilities

* Perform online monitoring and basic troubleshooting of critical applications on a 24x7 basis

* SAP Systems availability and performance (ERP, CRM, APO, Portals)

* Business Transactions availability and performance

* Windows Servers availability and performance

* Resolve issues with the interfaces between different SAP and non-SAP systems

* Complete daily checks on critical system parameters based on pre-defined criteria

* Execute repetitive tasks based on standard procedures

* Provide excellent customer service and problem resolution to users through the Service Desk ticketing system, e-mail and/or by phone

* Work on shifts

Required skills and Experience:

* Third/last year student or recent graduate in the fields of Informatics, Engineering, Economics, or Management

* Experience in IT support role would be considered an advantage

* Ability to multitask

* Proficient in English

* Excellent communicator

* Customer-service oriented

* Active and participative team player

Our Offering:

* Additional paid leave

* Home office

* Referral bonus

* Discount for Multisport cards

* Food allowance

* Marriage / Childbirth gift

* Medical care incl. dental care, glasses, etc.

* Life & Disability insurance

* Learning hub

Let's grow together