Front Office Team Leader

Beschreibung:

Team Leader - Front Office at Hyatt Regency Birmingham - You'll always be cared for here. Join Hyatt.

About Hyatt Regency Birmingham

Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.

Discover a career you didn't know existed.

As Team Leader - Front Office, you will work on a full-time basis, including weekends, you will oversee the smooth running of your shift. You will assist the Management Team in the effective operation of the Front Office Department ensuring maximum guest satisfaction, and adhering to the standard required by the hotel.

Some of your duties will include; supervising the Front Desk team, ensuring that all VIPs, World of Hyatt members and Regency Club guests are checked in as per Hotel policy. You will also, handle guest queries and complaints, reporting all complaints to your manager.

You will be expected to work 40 hours per week, 5 days out of 7 on a shift rota basis. Working early and late shifts, including weekends

Ihr Profil:

About you:

The ideal candidate will be passionate about providing the best customer service for all of our Guests, ensuring that we meet all of their needs.

You will have previous experience in a similar role, with a good knowledge of Hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised, outgoing individual you will not be fazed by the diverse and challenging situations that you will deal with.

Working under pressure, you will be able to diffuse conflict, act quickly in response to changing guest demands and requirements.

What we offer
· Salary: £27,664 per annum,
· 12 complimentary nights per year across Hyatt Hotels worldwide
· Discounted stays for you and your family from day one
· Discount on food & beverage when dining as a guest at selected Hyatt Hotels
· Complimentary meals on duty
· 28 days holiday including bank holidays (increasing to 33 days)
· Extensive learning and development opportunities
· Headspace membership and access to our Employee Assistance Programme
· A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
· Clear career progression and global mobility within Hyatt Hotels
(subject to T&C's)

Why join Hyatt?

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Next steps: Apply today for this Front Office - Team Leader role and start your journey with Hyatt Hotels