Central Support Team, External Fulfillment

Beschreibung:

External Fulfillment (EF) is Amazon's strategic partnership program where we collaborate with Sellers and Vendors to facilitate direct shipments from their warehouses.

Responsible for supporting daily node performance, ensuring KPIs remain within target through structured follow-up, metric tracking, and issue resolution.

Key Responsibilities:

Monitor core KPIs: OTD, CPT adherence, backlog, defect rate, and productivity.

Track daily performance and flag gaps vs. target in a timely manner.

Support dive deeps on recurring issues or when two or more metrics trend out of range.

Partner with 3PB and Ops teams to follow up on action plans.

Document root causes, assign owners, and track ETAs until closure.

Escalate risks impacting service level or carrier execution.

Profile:

Data-driven and comfortable working with performance metrics.

Strong follow-up skills and attention to detail.

Ability to manage multiple workstreams simultaneously.

Clear communicator with a hands-on, execution-oriented mindset.

A day in the life
You start the day reviewing prior-day performance across core KPIs (OTD, CPT adherence, backlog, defect rate, productivity), identifying gaps vs. target and any emerging risks.

You join the daily ops sync to provide metric updates, highlight issues, and align on immediate corrective actions with Ops and 3PB partners.

Throughout the day, you track action plans, follow up with owners on open items, and validate that commitments are progressing according to ETA.

If performance trends negatively (e.g., recurring misses or multiple metrics out of range), you support a structured dive deep to identify root causes and document clear next steps.

You close the day updating trackers, ensuring visibility of risks, and preparing insights for the next performance review.

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional

Ihr Profil:

- high school diploma or bachelor's degree
- +1 Year of experience pulling data from databases using Excel, Access, SQL and/or other data management systems
- +1 year of experience working in a supply chain, transportation, project management or management consulting role
- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner