HR Service Centre Team Lead

Beschreibung:

HR Service Centre Team Lead - Mexico City - Hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a HR Service Centre Team Lead at ICON, you will oversee the daily operations of the HR Service Centre, ensuring efficient and high-quality service delivery to employees and managers.

What You Will Do:

You will oversee human resources workstreams, ensuring deliverables meet quality and timeline expectations.

Key responsibilities include:
* Leading and managing the HR Service Centre team to deliver timely and effective support on HR-related queries and processes.
* Ensuring adherence to HR policies, procedures, and service standards to meet employee needs effectively.
* Collaborating with HR and cross-functional teams to streamline processes and improve service efficiency.
* Monitor HR Service Center trends across LATAM via case management and provide feedback to management regarding necessary changes and updates, including proactive communication with other departments/regions/customers in identifying and resolving issues.
* Become proficient in understanding and application of regional HR policies.
* Act as an escalation point to HR Advisors on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.
* Monitoring service centre metrics and implementing initiatives to enhance performance and employee satisfaction.
* Providing coaching and development opportunities to team members, fostering a positive and productive work environment.

Your Profile:

You will have solid human resources experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:
* Bachelor's degree in human resources, business administration, or a related field, or equivalent experience.
* Experience in an HR service delivery or customer support role, preferably with supervisory responsibilities.
* Strong organizational and problem-solving skills, with attention to detail and a commitment to service excellence.
* Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
* A proactive approach to continuous improvement and a passion for enhancing the employee experience.
* Comfortable working across the LATAM region.
* Advanced English level (mandatory).

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:
* Competitive base salary and performance related incentives
* Health and wellbeing programmes including medical, dental, and vision coverage where applicable
* Retirement and pension plans
* Life assurance and disability coverage
* Employee assistance programmes and wellbeing resources
* Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply