E-commerce Operations Specialist  (All genders)

Beschreibung:

Job Title
E-commerce Operations Specialist (All genders)

Job Description

Philips Personal Health sector is dedicated to responding to the consumers' aspirations all over the world. With the aim of improving their health and well-being.
Our unique competitive advantage is the combination of our powerful global brand, our insightful understanding of people, our extraordinary competence in technology and design, and the many synergies with our channels, partners and supply chain.
For us, technology is not produced for technology's sake. We are taking the consumer lifestyle much further, making home life more enjoyable and reflecting the consumer's holistic interest in better well-being.

As an E-commerce Operations Specialist you will be responsible for managing and executing D2C channel orders. You will take full ownership of the ordering process, from order receipt until point of delivery to the customer. Therefore, the position requires highest level of customer service and professionalism.

Your role:
* Managing and processing orders from the online shop (D2C channel) end-to-end, ensuring accuracy and timely execution
* Handling day-to-day operational activities, including order status updates, returns, and RMA processes
* Monitoring stock levels and initiating replenishment activities to ensure product availability in the warehouse
* Collaborating closely with the Digital team and external partners to ensure smooth order execution and customer experience
* Supporting daily operational tasks in a dynamic e-commerce environment

You are the right fit if:

* You have a degree in Business Economics, Supply Chain Management, Operations Research, Data Analysis and Statistics, Business Analytics or equivalent.
* You have previous experience in Customer Service, Logistics, Operations, or E-commerce environment
* You bring good understanding of order processing and stock management
* You have solid Excel skills, both for operational use and basic data analysis
* You are have good knowledge of English language
* You are able to work in a dynamic, fast-paced environment

Our benefits:
* Annual bonus based on performance achieved 
* Private medical care with the option to extend it to family members 
* Benefit System cards 
* Discount for Philips' products 
* Wide variety of trainings & learning opportunities
* Promotion of a healthy lifestyle in the office
* Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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