Implementation Consultant

Beschreibung:

Implementation Consultant

Job Description Summary

We are seeking a self-motivated individual with indirect tax experience to join our Professional Services team as a Consultant, focusing on implementations of Thomson Reuters ONESOURCE Indirect Tax technology solutions. Consultant will support projects pertaining to the development and implementation of ONESOURCE Indirect Tax products. They will collaborate with management in ONESOURCE Engineering, Product Management, Customer Support, and Sales. They will drive process improvement and operational scaling.

About The Role

* Client service through regular, direct contact with clients, by email, telephone and face-to-face, throughout the entire project life cycle.
* Performs technical or functional roles on medium to large international projects, led by a Project Manager, ONESOURCE Partner, or Customer.
* Working with clients' Tax and IT teams to understand their requirements and business processes
* Implementing the ONESOURCE Indirect Tax software for clients - analyzing requirements, designing and documenting the solution, configuring the software to meet client's needs, testing, supporting the client during rollout, etc.
* Can scope out a project based on business requirements and achievable benefits
* Recommends optimal system configuration and business processes based on industry best practices.
* Identifies and develops upsell opportunities within assigned customer projects
* Strong commitment to customer excellence, must have minimal to no customer escalations for services issues.
* Engaging with other key teams within the business (e.g. the product, engineering, sales and support teams) and partner organisations.
* Assisting with presales activities - e.g. software demonstrations, scoping new prospects, etc.

Key Relationships:

* Work with partners on professional services engagements to configure and implement ONESOURCE Indirect Tax Determination, ONESOURCE Indirect Compliance and ONESOURCE E-invoicing;
* Engage with other teams within Thomson Reuters as appropriate to deliver end-to-end indirect tax solutions, in particular assisting sales in business development.
* Liaise with colleagues to assist with pre-sales activities e.g. assisting with software demonstrations or scoping/assessing new opportunities.
* Work with colleagues in a matrix organisation, developing key internal relationships with peers across the organisation.

About You:

* Specialized Industry knowledge required:
* Experience in Indirect Tax Law (e.g VAT, GST), Research or Consulting
* Knowledge in VAT/GST, SAF-T and e-Invoicing compliance
* An understanding of end-to-end financial processes (i.e. OTC or PTP) and systems
* Eager to learn and adapt to technologies and tools.
* Excellent interpersonal and written communication skills and experience of working with clients and project teams
* Experience with process analysis, design, mapping and re-engineering
* Excellent organisational and analytical skills, with a methodical approach to work, problem solving and troubleshooting
* Must be creative, innovative, and flexible, with the ability to work in a matrix environment
* Must possess strong cross team/group/org collaboration skills; ability to foresee and to analyse project risks, develop risk management plan and mitigate subsequent issues
* Must have high-powered analytical skills and the ability to understand concepts and situations that pass by many others
* Proficiency in Microsoft Office

Preferred Skills and Experience:

* Technical and Functional Expertise
* Functionally proficient with tax engine solutions AND
* Compliance solutions
* Experience with process/software gap analysis and resolution

Education/ Certifications

* A bachelor's degree or professional qualification in Tax or Accounting (e.g. ACA, ACCA, ATT, CTA)

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What's in it For You?
* Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
* Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
* Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
* Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
* Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
* Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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