Customer Support Team Lead (m/f/d)

Beschreibung:

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.
In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here!
Discover our purpose, culture, and what makes GBS unique! Check out here!
Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us! ⭐

Your mission will be…
You'll lead a diverse team of 10-15 people in delivering operational excellence and building a high-performance culture. Your leadership directly impacts company performance, team capability, and customer satisfaction-you're shaping the future of MSD by developing talent, driving continuous improvement, and creating an environment where people grow and excel.

Day-to-day, you'll:
People Leadership & Team Development:
* Build, mentor, and develop your team, fostering continuous growth and enhancing skillsets aligned with current and future business needs;
* Drive hiring decisions autonomously to attract and retain talent that strengthens team capabilities;
* Serve as a people manager responsible for performance management, development conversations, and accountability-supporting career development and succession planning;
* Foster a collaborative, inclusive, and high-performance culture where team members feel valued, trusted, and inspired to do their best work