IT-support (1st level)

Beschreibung:

Be the first point of contact for end users, providing technical support for hardware, software and standard IT services in an international environment.
This role provides an excellent opportunity to gain hands-on experience in IT, develop strong customer-service skills and work in a multicultural setting.

Tasks & Responsibilities
* Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
* Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
* Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
* Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
* Install, configure and maintain workstations, laptops, printers and mobile devices
* Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
* Maintain clear and accurate documentation and knowledge base entries

Ihr Profil:

Skills
* Strong service orientation and good communication skills
* Structured, reliable and solution-oriented working style
* Interest in working in an international environment and willingness to learn

Professional Experience
* First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
* Good understanding of Windows operating systems, MS Office / M365 and basic network concepts