Sales Assistant Manager

Beschreibung:

At Grand Hyatt Barcelona, one of the city's newest and most iconic luxury hotels, we are looking for an organized, detail-driven, and service-oriented Sales Assistant Manager to join our Commercial team. If you are passionate about supporting high-performance sales environments, building meaningful relationships, and contributing to the success of a world-class luxury hotel, this is your opportunity to be part of an international, dynamic, and inspiring workplace.

About the Role

As a Sales Assistant Manager, you will play a vital role in supporting the Sales team with group inquiries, proposal preparation, internal coordination, and maintaining operational excellence within the department. You will ensure all administrative and guest-facing processes are executed with precision, efficiency, and a luxury mindset.
Your contribution will directly support the conversion of group business, enhance client satisfaction, and ensure seamless communication across departments.

Main Responsibilities

Sales Support & Administrative Excellence

* Support Sales Managers in handling group requests and preparing high-quality proposals.
* Draft and manage contracts, presentations, and commercial documentation following Hyatt standards.
* Enter and maintain accurate information in internal systems such as Envision and Opera PMS.
* Monitor option dates, deadlines, deposit schedules, and documentation requirements.
* Manage departmental files, reports, and client databases with strong attention to detail.

Cross-Departmental Coordination

* Collaborate closely with Events, Operations, and Marketing to ensure a seamless transition from sales to execution.
* Coordinate internal needs to align client expectations with operational capabilities.
* Support the preparation and scheduling of site inspections, agendas, and client visits.

Client Relations & Personalized Service

* Maintain professional, timely communication with clients, agencies, and industry partners.
* Conduct follow-ups with clients after sending proposals to strengthen conversion potential.
* Assist in hosting site inspections and welcome clients with a warm, polished, and professional approach.

Commercial Strategy & Market Analysis

* Assist in preparing reports, market trends, and competitive insights.
* Contribute to identifying new business opportunities and improving internal processes.
* Support cross-selling efforts and departmental commercial initiatives.

Operational Quality & Team Support

* Ensure all communication, documents, and interactions reflect the luxury standards of Grand Hyatt Barcelona.
* Maintain strong organizational systems and a well-structured workflow within the Sales office.
* Support the onboarding and training of new colleagues and trainees when required

Ihr Profil:

Main Responsibilities

Sales Support & Administrative Excellence

* Support Sales Managers in handling group requests and preparing high-quality proposals.
* Draft and manage contracts, presentations, and commercial documentation following Hyatt standards.
* Enter and maintain accurate information in internal systems such as Envision and Opera PMS.
* Monitor option dates, deadlines, deposit schedules, and documentation requirements.
* Manage departmental files, reports, and client databases with strong attention to detail.

Cross-Departmental Coordination

* Collaborate closely with Events, Operations, and Marketing to ensure a seamless transition from sales to execution.
* Coordinate internal needs to align client expectations with operational capabilities.
* Support the preparation and scheduling of site inspections, agendas, and client visits.

Client Relations & Personalized Service

* Maintain professional, timely communication with clients, agencies, and industry partners.
* Conduct follow-ups with clients after sending proposals to strengthen conversion potential.
* Assist in hosting site inspections and welcome clients with a warm, polished, and professional approach.

Commercial Strategy & Market Analysis

* Assist in preparing reports, market trends, and competitive insights.
* Contribute to identifying new business opportunities and improving internal processes.
* Support cross-selling efforts and departmental commercial initiatives.

Operational Quality & Team Support

* Ensure all communication, documents, and interactions reflect the luxury standards of Grand Hyatt Barcelona.
* Maintain strong organizational systems and a well-structured workflow within the Sales office.
* Support the onboarding and training of new colleagues and trainees when required.

Qualifications & Requirements

* Previous experience in administrative, commercial, or sales support roles, ideally within luxury hospitality.
* Excellent communication skills and a strong client-service mindset.
* Proficiency in Spanish and English; additional languages are a valuable asset.
* Strong organizational and multitasking abilities, with a high level of attention to detail.
* Knowledge of Opera PMS, Envision, and Microsoft Office is highly preferred.
* Proactive, solution-oriented, and collaborative approach.
* Ability to work in a fast-paced and multicultural environment.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and shape the culture that makes Hyatt a truly exceptional place to work.
Joining Hyatt means being part of a global family that celebrates individuality and fosters continuous personal and professional growth.

What You'll Love About Us

* Special Hyatt rates for you, your family, and friends from day one.
* Discounts at our restaurants and bars.
* Employee restaurant offering healthy, varied daily menus.
* Access to a wellbeing platform focused on mental health and personal development.
* Continuous learning, development programs, and global career opportunities across Hyatt hotels.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talent.
Join the Grand Hyatt Barcelona team and become YOUR best version