Digital & Tech (D&T) Specialist

Beschreibung:

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Digital & Tech (D&T) Commercial Site Partner is accountable for the delivery and support of site-based digital workplace and commercial technology services across Operating Units. The role provides primarily hands-on, in-person technology support, ensuring employees can work effectively with digital tools, day-to-day technical issues are resolved, and cyber security practices are correctly applied on site.
Acting as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, the role bridges on-the-ground operations with central Digital & Tech teams, ensuring site needs, commercial priorities, and operational realities are clearly understood and effectively supported. The role provides local insights into commercial execution, including field force and distributor operations, supporting the stability and adoption of critical platforms such as DMS and SFA.
In addition, the role contributes to capturing business needs, supporting local digital initiatives and pilots, and providing structured service performance insights and reporting, helping identify improvement opportunities and continuously enhance both digital workplace and commercial technology environments

Key Responsibilities
Business Engagement, Commercial Enablement & Tech Partner Support
* Act as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring strong alignment between site operations, commercial priorities and Digital & Tech initiatives.
* Support OU Tech Partners in capturing and articulating site-level business needs, translating operational challenges into clear digital opportunities, requirements and prioritization.
* Support the effective usage, stability and adoption of commercial technology platforms (e.g. DMS, SFA, and other execution tools critical to market performance).
* Contribute to the execution of pilots, innovations and local digital initiatives, ensuring smooth rollout and actionable feedback to Tech Partners and central teams.
* Maintain visibility of site-level service performance, recurring issues and user experience insights, and provide structured reporting to OU Tech Partners and D&T leadership.
* Leverage service data and operational insights to identify improvement opportunities, supporting continuous optimisation of both digital workplace and commercial technology environments.
* Act as a feedback bridge between business users and D&T teams, ensuring that local realities, constraints and opportunities are effectively represented in decision-making.
Operational Excellence and Service Accountability
* Act as the accountable owner for day-to-day technology service delivery at site.
* In partnership with D&T teams and third-party providers, support routine checks on critical site technology and equipment.
* Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle.
* Support planned changes or roll-outs (upgrades, migrations, new tools), including coordination, communication and floor-walking support.
* Support the migration of local applications to strategic global platforms where possible, working with central D&T teams.
Incident Management and Problem Resolution
* Have overall management oversight of service level agreements and incident resolution for the site.
* In partnership with D&T teams, act as a point of escalation for incident and problem resolution, following Haleon incident and service management playbooks.
* Represent the site on incident management calls as required, ensuring site impact and operational context are clearly understood.
* Identify recurring issues and work with relevant D&T teams and suppliers to implement permanent fixes and service improvements.
* Provide site-level input into post-incident reviews and service improvement discussions, reflecting user impact, operational constraints and on-site experience.
Stakeholder and Partner Engagement
* Build strong working relationships with local Commercial leadership, functional teams and end users to understand priorities and represent site needs clearly into D&T discussions and forums.
* Work in collaboration with Service Management and MEA Digital & Tech Heads to provide site-level input on local service performance, incident resolution and recurring issues.
* Build strong partnership relationships with D&T functions and third-party providers to support effective service delivery and problem management at site.
* Act as a local champion for D&T initiatives and change, supporting adoption through practical, on-site engagement.
Training, Awareness and User Empowerment
* In partnership with central D&T teams, provide short, practical training sessions on D&T capabilities, policies and initiatives.
* Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
Site-Based Support and Digital Workplace Enablement
* In partnership with D&T functions and third-party providers, provide in-person, hands-on support for the digital workplace requirements of the site.
* Support conference rooms and shared spaces, including AV and hybrid meeting technology.
* Support local technology processes such as onboarding and offboarding.
Cyber Security Compliance and Support
* Act as the on-site contact for cyber security related queries and minor incidents, working closely with the central Cyber Security team.
* Ensure endpoint security measures are correctly applied on site and on any local applications.
* Support the correct application of user access management protocols at site.
* Help detect and escalate suspected security incidents following Haleon security playbooks.
* Promote Haleon secure working practices at site.
* Support the implementation of security changes on site in partnership with the Cyber team.

Basic Qualifications
* Bachelor's degree in Computer Science, Information Systems, Business Informatics or a related field
* 2-4 years of experience in IT support, digital workplace, or site-based technology roles
* Solid hands-on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies
* Excellent level of written and spoken English
* Exposure to IT service management practices and tools (e.g. ServiceNow), including incident and request handling
* Foundational understanding of cyber security principles and secure working practices
* Basic understanding of business operations with the ability to engage with non-technical stakeholders and translate technical issues into business context
* Demonstrated ability to work across central teams, vendors and business stakeholders, supporting delivery in a matrix environment

Preferred Qualifications
* Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM or other field execution tools
* Exposure to Tech Partnering, Business Partnering or demand capture activities, including gathering business needs and supporting solution discussions
* Experience in data collection, reporting or service performance tracking, with the ability to identify trends and improvement opportunities
* Experience working with or managing third-party service providers in a service delivery environment
* Experience supporting AV, meeting room technologies, and hybrid working environments
* Relevant certifications such as ITIL, Microsoft, Networking or Security certifications
* Experience working in commercial, FMCG, or regulated environments, with an understanding of operational and compliance requirements

Job Posting End Date

2026-06-18

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch