Technical Support Specialist

Beschreibung:

Technical Support Specialist

Location
New York

Business Area
Sales and Client Service

Ref #
10051507

Description & Requirements

Bloomberg is a global leader in financial information, news, and technology. We deliver trusted data and analytics that power decision-making across the financial markets. With 20,000+ employees across 176 offices, we build systems and environments that enable collaboration, speed, and innovation worldwide.
Our Financial Solutions organization (5,000+ employees) sits at the center of client engagement-spanning sales, service, operations, and support. We are united by a single goal: delivering exceptional, end-to-end client experiences.

The Team

The Bloomberg Technical Support team is a global group of highly technical, client-focused professionals providing 24/7 support across Bloomberg products and infrastructure. We ensure seamless service in English globally, alongside localized language support during regional business hours.

The Role

As a Technical Support Specialist, you'll be the frontline for resolving complex technical issues and enabling clients to fully leverage Bloomberg products.
You'll combine deep technical troubleshooting with strong client communication, supporting users across phone, chat, email, and in-person interactions. This role offers direct exposure to Bloomberg's infrastructure and the broader financial ecosystem.

What You'll Do

* Manage and prioritize a high volume of client interactions (calls, chats, tickets)
* Troubleshoot issues across Bloomberg Terminal, APIs, and enterprise tools
* Support network connectivity including Bloomberg routers, servers, FIX, and SFTP
* Diagnose and resolve issues across virtual environments (VMware, Citrix, AWS, etc.)
* Partner with global teams to resolve complex technical problems
* Build strong client relationships and drive high satisfaction
* Proactively engage clients on upgrades, configurations, and optimizations

Basic Qualifications

Technical:
* 3+ years in a technical support or similar role
* Experience with Windows and/or macOS troubleshooting (Task Manager, Event Viewer, etc.)
* Familiarity with enterprise applications (e.g., MS Office, antivirus tools)
* Understanding of hardware (CPU, RAM, storage, peripherals)
* Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
* Exposure to network tools/protocols (ping, traceroute, ICMP, TCP/UDP, etc.)
Soft Skills:
* Clear, adaptable communication with technical and non-technical users
* Strong ownership and accountability
* Customer-first mindset with empathy and professionalism
* Ability to assess business impact and prioritize accordingly
* Curiosity and willingness to learn new technologies

Preferred Qualifications

* Certifications (CompTIA A+, Network+, CCNA, Microsoft, etc.)
* Experience with routers (Cisco, Juniper, Arista)
* Virtualization (VMware, Citrix)
* Cloud platforms (AWS, Azure)
* Knowledge of FIX protocol, SFTP
* Exposure to VBA, macros, or add-ins

Salary Range = 80,000 - 90,000 USD Annual + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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