Retention & Renewals Intern

Beschreibung:

Looking for an internship that will provide you with an experience like no other?
We are seeking a motivated and dynamic Retentions & Renewals Intern to join our sales team.

What will the programme look like?
A Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence, they would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in KPI's
Summary of the Role
* Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
* Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI's
* Ensure that all cancellation categories are correctly captured and updated as per the departmental guidelines
* Comply with all internal administrative and data requirements. This includes ensuring downgrade forms are correctly submitted, re-invoice requests are handled, and contracts are accepted
* Assist with the annual channel renewal and achieve the specified retention rates
* Communicate product information and developments to customers and provide any leads to the relevant department

What will make me successful?
* Must have a grade 12 matric certificate
* Must have a degree or diploma in Marketing / Business Management or any relevant qualification
* Must have no working experience
* Must not have completed any internship nor graduate programme
* Must be able to work on Microsoft Office
* CRM software knowledge will be an added advantage
* Must have a Clear Criminal record
* Strong customer service ethic and high attention to detail
* Strong trouble-shooting and excellent communication skills (both verbally and written)
* The ability to work within a team as a team player
* Always be up to date with changes and developments
* Cooperation and willingness
* Deadline driven and Ability to work under lot of pressure
* Conscientious, able to work with minimal supervision
* Ability to think outside the box.
* Teachable and hungry for knowledge

Office Location
Midrand Office

What can I expect from the process?
* Apply online with CV
* Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviors, whilst removing any risk of unconscious bias from our process.
* If you match the profile, you'll be sent a video interview to record.
* If your video interview is successful, you'll be invited to an Assessment Centre
* Successful candidates will join our Intern Program on 1 October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com