Summer  Intern - UX/Product Management

Beschreibung:

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job Description

Summer Intern - Product Operations /Product Management

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life

A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently.
In this internship program, working alongside the Product team, the summer intern will learn to:

Process & Workflow Optimization
Develop and streamline product development processes to improve efficiency
Standardize documentation, workflows, and best practices for product and UX teams

Data & Insights Management
Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)
Support PM and UX teams with data-driven insights for decision-making
Maintain dashboards to track key product and user experience metrics

User Research & Feedback Integration
* Document and formalize user feedback loops from customer support, sales, and marketing
* Observe user testing sessions and assist UX designers in research synthesis
* Ensure customer insights are documented and shared across teams
Tooling & Documentation Management
* Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark
* Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk
* Create and manage templates for product specs, UX research reports, and competitive analysis

Potential Projects for the Product Intern
* Update subscriber facing FAQ updates to include recent product enhancement details
* Competitive feature and design intelligence
* Document workflows for the AIP software development lifecycle
* Data dashboards to track objectives and key results for all GTM 27 initiatives
* Update and maintain the AIP Survey Confluence Inventory
* Participate in all product team meetings
* Document intake protocol to support commercial requests for Reprise demos
* Update product catalog to include features descriptions
* Develop product team onboarding objectives

Depending upon skill and the candidate's area of interest, additional areas of learning could also include:

Wireframing & Prototyping
* Create low-fidelity wireframes to visualize product ideas and concepts.
* Support UX designers in building interactive prototypes in tools like Figma.
* Assist in documenting design iterations and feedback from stakeholders.
Product & UX Documentation
* Maintain documentation of product specs, user journeys, and personas.
* Assist in preparing presentations and reports for product team updates.
* Organize product and UX documentation in tools like Confluence
* Competitive & Industry Research
* Conduct competitive analysis to compare features, user flows, and design patterns.
* Research UX trends, industry standards, and best practices in identity protection.
* Summarize findings and present insights to the team.

Qualifications:
* Current enrollment in a Bachelor's or Master's program; preferably a rising junior or senior
* This role is ideal for someone passionate about technology, user experience, and growth strategies
* An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
* An interest in designing intuitive user experiences and simplifying complex workflows
* Strong analytical skills with the ability to interpret data and inform product decisions
* Interest in growth strategies, A/B testing, and product-led growth
* Excellent communication and collaboration skills
* A proactive mindset with a willingness to learn and contribute to a fast-paced environment

AIP2024

Skills

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

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To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria: The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment: Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands: We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and/or verbal communication.

Additional Information: AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload