Desktop Support Associate-Helpdesk

Job Description:

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:
* Availability to work 45 hours per week
* Interest in working on Afternoon/Night shifts
* Advanced English
* Looking to work in IT Environment
* 6 months of experience in Customer Service

We Offer:
* Competitive salary
* Grocery Tickets - 12% of base salary
* 30 days of Christmas bonus
* 12 days of vacations
* 50% Vacation bonus
* 5 personal days per year
* Medical insurance (You and your family)
* Life insurance
* Dental Insurance
* Discounts with selected Optics
* Opportunity to grow in the company

Activities
* General L1 support for hardware and MS Office packages
* Advance technical support for in-house applications and developments
* Answer technical support calls providing and escalating to other support groups
* Provide support based on email generated requests or reports
* Document troubleshooting steps and detailed description of the customer incidents and requests
* Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law