Technical Business Analyst

Descrizione del lavoro:

Job Title: Technical Business Analyst
Location: Aspect House, Glasgow (Hybrid)
Salary: From £50,400 per annum + up to 10% bonus, car allowance, private medical insurance + other excellent benefits
Job Type: Permanent
Closing Date: 21.06.2026

Help us create a better future, quicker
The Technical Business Analyst is accountable for leading the delivery and implementation of complex, cross-functional business change across ScottishPower, supporting the growth and scaling of our broadband business.

Operating at the heart of Operations, this role ensures that new capabilities, processes and products are successfully mobilised, implemented and embedded into live environments, delivering sustainable value while maintaining high standards of customer experience, regulatory compliance and operational stability.

Acting as a subject matter expert in broadband operations, you will provide strategic input across service provisioning, order management, fault resolution, customer journeys and system interactions.

You will ensure that change initiatives are practical, scalable and aligned with both business objectives and customer needs.

What you'll be doing
As a senior leader, you will drive implementation planning, governance, stakeholder engagement and risk management across multiple functions, enabling innovation and ensuring the successful delivery of transformational initiatives
* Defining and continuously improving end-to-end retail business processes, with a strong focus on customer outcomes and experience
* Performing deep-dive analyses to identify issues, quantify impacts and determine root causes across operational processes
* Designing and implementing automation solutions to increase process efficiency, reduce manual effort and improve quality
* Developing and maintaining end-to-end reporting and dashboards, providing actionable insights to support decision-making
* Leading the adoption and effective use of cutting-edge technologies, ensuring the team remains at the forefront of innovation
* Building and managing strong relationships with third-party partners, ensuring alignment and successful delivery of process outcomes
* Collaborating closely with internal stakeholders across Customer Business, operations and technology teams to drive continuous improvement
* Prioritising initiatives based on business impact, customer benefit and operational efficiency
* Communicating complex findings, proposals and solutions clearly to both technical and non-technical stakeholders, including senior leadership

What you'll bring
Minimum Qualifications and Experience:
* Bachelor's degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience
* Extensive experience of business development
* Experience of delivering technical solutions
* Previous experience as a data analyst in complex environments.
* Excellent communication and stakeholder management skills

Desirable
* Master's degree in Computer Engineering, Computer Science, or similar technical field of study
* Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector
* Knowledge of AWS technologies
* Experience of SQL, SAP, Python, Power BI

What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:
* 36 days annual leave
* Holiday Purchase - perfect your work/life balance with extra annual leave
* Share Schemes
* Payroll Giving and Charity Matched Funding
* Technology Vouchers - save more and spread the cost of your technology purchases
* Electric Vehicle Schemes - to help you transition to green/clean driving
* Cycle to Work scheme and Public Transport Season Ticket Loans
* Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
* Life Assurance (4x salary)
* Access to Savesmart financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date belowJune-21-2026