Fashion Customer Service Representative - English Market

Beschreibung:

Responsibilities
Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requisitos: Key Competencies
Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate

Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
C2 Level of English
First class written, verbal and interpersonal skills
Numerate and articulate
Well organised, reliable and thorough

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Beneficios: What we offer
38.5hs/week from Monday to Friday, between 10.00 and 18.00
Temporary Contract: 1 month
Salary: 18.471 EUR gross/year
This is an on site job so living in the Barcelona area is a requirement.
Individual career paths to grow within the project
We are one of the world's largest provider of contact center services
Engage in an excellent work environment and team building activities.
Dynamic and international environment

Diversity, Equity & Inclusion
TPis home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences