2026 Account Management Intern, Zurich

Beschreibung:

About The Role And Team

The Account Management Intern operates as an Account Coordinator supporting Uber Eats partners across Switzerland. In this role, you will work closely with Account Managers to drive partner growth, retention, and long-term success on the platform.

You will contribute to managing a portfolio of partners, supporting initiatives that impact performance, campaign outcomes, and revenue. This role blends operational rigor with commercial awareness and a strong customer success mindset ensuring that strategic initiatives translate into measurable value.

You'll develop a deep understanding of partner goals, track adoption and performance, and help deliver solutions that improve business outcomes. You will also collaborate cross-functionally and contribute to process improvements that enhance efficiency, scalability, and the overall partner experience.

This internship offers hands-on exposure to commercial operations, account management, customer success, and cross-functional project management in a fast-paced environment

What You'll Do

* Support the end-to-end launch and execution of new products, features, and marketing campaigns, ensuring timely delivery and measurable impact
* Coordinate project timelines and stakeholder dependencies across Product, Operations, Legal, and Marketing teams
* Analyse operational and commercial metrics (e.g., delivery time, prep time, order accuracy, menu quality, adoption rates, campaign performance) to identify risks and opportunities
* Monitor and diagnose partner operational health, partnering with cross-functional teams to resolve issues and improve long-term retention
* Drive partner growth and retention through direct outbound engagement, conducting churn-prevention consultations and upselling marketing initiatives to maximise restaurant visibility and performance
* Support partner success by identifying adoption gaps, operational pain points, and execution issues impacting satisfaction, retention, and growth
* Contribute to process improvement initiatives that drive efficiency, scalability, and consistency across markets
* Communicate project progress, insights, and outcomes clearly to internal stakeholders and, when appropriate, external partners

Basic Qualifications

* Currently enrolled in a Bachelor's or Master's degree program (e.g., Business Administration, Economics, Marketing, Operations, Data Analytics, or related fields), with graduation by early 2027.
* Available for a full-time, 6-month internship starting 6th July 2026
* Proficiency in Excel or Google Sheets, including data extraction and analysis
* Fluency in English and German or French
* Strong communication and stakeholder management skills
* Open to exploring full-time opportunities with Uber following the internship

Preferred Qualifications

* Previous experience (internship, academic project, or student organisation) in account management, operations, customer success, or project management
* Strong commercial and customer-centric mindset, with an interest in how execution quality drives business performance
* Highly detail-oriented with strong ownership and ability to manage multiple workstreams
* Ability to operate independently in fast-paced, ambiguous environments

Perks and Work Environment

* Perks: Housing allowance, Uber credits, competitive internship allowance, and other internship-specific benefits
* Office Culture: Hybrid model with in-office collaboration on Tuesday, Wednesday, and Thursday

Inclusion: Uber is an Equal Opportunity/Affirmative Action employer. We value diverse perspectives and provide reasonable accommodations for candidates with disabilities